VP of CX and AI Solutions
VP of CX and AI Solutions
- Location: Singapore, Singapore
- Type: Full-time
- Team: Leadership
- Posted: 21 October 2026
Lead our customer experience and AI practice across the region, from solution strategy to C-level customer relationships.
About the role
Lead Sysgrate’s customer experience and AI practice across the region. You’ll own the solution strategy for contact centre, conversational AI and agent-assist offerings, and grow it into a major revenue line.
What you’ll do
- Set the CX and AI solutions roadmap across Industry leading Agentic AI and cloud contact centre platforms
- Lead pre-sales architects and solution consultants on strategic enterprise pursuits
- Build go-to-market offers for AI virtual agents, agent assist, speech analytics and workforce optimisation
- Own relationships with technology partners and represent Sysgrate with C-level customers
- Report to the leadership team on pipeline, win rates and practice margin
What you’ll bring
- 15+ years in contact centre, UC or CX technology, with at least 5 years leading a practice or solutions team
- Hands-on understanding of CCaaS platforms and how generative AI is applied to customer service
- A track record of closing and delivering multi-million-dollar enterprise programmes in APAC
- Comfort presenting to boards and executive sponsors
Apply for this role
We review every application and reply to shortlisted candidates within two weeks.
Email your CV (PDF or Word) to careers@sysgrate.com with the subject line Application: VP of CX and AI Solutions – Singapore. Add a few lines on why the role interests you, and your LinkedIn profile if you have one.
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